Meet the BPM&O team!
Process orientation is more than just a term for us – it is our core competence.
Our independence enables us to always work in the best interests of our clients. Our team of experienced consultants and trainers makes BPM&O a reliable partner for process-oriented corporate management.
Our mission:
Every day, we work together with passion and commitment to promote process orientation as the corporate management of the future and to support and inspire the people who are committed to it. With the motto ‘360° BPM’, our team develops tailor-made solutions for our customers for a faster and more effectively controllable system of processes, organization, people, and technology.
Find out more about BPM&O and our mission:
Our management
Helping companies to achieve greater clarity and simplicity in their operations and management in a dynamic environment with process-oriented corporate management is what drives our Managing Director Ariane Möller every day.

Ariane Möller
Managing Director

Ariane Möller
Managing Director
Ariane Möller, Managing Director of BPM&O, supports companies in a dynamic environment with process-orientated corporate management to achieve greater clarity and simplicity in operations and management. She continues to apply her expertise from more than 30 years of professional experience in controlling, finance and process management with passion in consulting and training projects for our customers. She is passionate about ensuring that the entire BPM&O team also advises and supports our customers with this passion and distinctive expertise in the field of process-oriented corporate management.
Our management team
Our management team at BPM&O, Maren Melzer, Fabian Schwarz, and Dirk Pohla, combines outstanding leadership qualities and extensive experience in the areas of process orientation and organizational development.

Maren Melzer
Member of the Executive Board

Maren Melzer
Member of the Executive Board
Maren Melzer is part of the management team at BPM&O and our contact person for SAP® Signavio®. After studying business administration, she started her career as a process consultant in one of the Big Five consulting firms, before returning to the consulting environment via the controlling and process responsibility stations. She supported the operational process management of a large German energy supplier for five years, focusing on process modeling and implementation as well as support and training for the modeling tool. Since 2016, she has been our contact person for SAP® Signavio® and Design Thinking and supports our customers in making the best possible use of these tools for their own process orientation and organizational development.

Dirk Pohla
Member of the Executive Board

Dirk Pohla
Member of the Executive Board
Dirk Pohla is part of the management team at BPM&O and our contact for all sales and partner issues. With a degree in business administration, he has been helping companies optimize their business processes for almost 20 years using technologies such as business process and case management, process mining and low-code automation. Before joining BPM&O, he was responsible for the establishment and business development of the US software manufacturer Appian in the DACH region for over 10 years until the end of 2023. He previously gained his many years of sales and consulting experience primarily at IT giant IBM.

Fabian Schwarz
Member of the Management Board

Fabian Schwarz
Member of the Management Board
Fabian Schwarz is part of the management team at BPM&O and our contact person for customer and employee journeys. The graduate mechatronics engineer has a broad range of professional experience, which he has gained in management positions in the Internet & telecommunications, market research, loyalty programs, aviation and tourism sectors. He is a proven expert in the field of customer experience management and organizational transformation. As a proven service and process management expert, he understands how to bring together the customer perspective and internal company processes.
Our consultants and trainers
Our qualified consultants and trainers are passionate about passing on their practical experience in the world of business process management to our customers.

Danijela Bagaric
Management consultant and trainer

Danijela Bagaric
Management consultant and trainer
Danijela Bagaric is a management consultant and trainer at BPM&O. She studied industrial engineering and has many years of experience in operational process management, process optimization and change management. She supported a large German research institution in the implementation of SAP® Signavio® and in the design and implementation of process-oriented quality management. Her particular focus is on digital transformation and the integration of state-of-the-art IT solutions, especially with SAP® Signavio®. Danijela Bagaric knows how to accompany companies on their way into the digital future, optimize business processes and highlight the added value of digital integration.

Anne Balderhaar
Management consultant and trainer

Anne Balderhaar
Management consultant and trainer
Anne Balderhaar is a management consultant and trainer at BPM&O. As a systemic and solution-focused organizational consultant, she takes care of all aspects of the “how” in the area of process management. She will be happy to answer any questions you may have about transformation support and change management.

Matthias Böhme
Management consultant and trainer

Matthias Böhme
Management consultant and trainer
Matthias Böhme is a management consultant and trainer at BPM&O. The graduate media economist and trained media designer gained many years of experience as a consultant and project manager in various customer projects before working as a process manager and later head of processes at an insurance services company. In recent years, he has been primarily involved in the recording, analysis, optimization and digitalization of processes. His extensive understanding of IT enables him to correlate digitalization projects and company organization via process-oriented requirements management and to harmonize them in a process-oriented manner.

Leilei Chen
Management consultant and trainer

Leilei Chen
Management consultant and trainer
Leilei Chen is a management consultant and trainer at BPM&O. With a degree in industrial engineering from the Karlsruhe Institute of Technology (KIT), she has many years of experience in the areas of professional supply chain management, digital transformation, change management, business process management, joint ventures, mergers & acquisitions and the development of large chemical Verbund projects in Germany and China. She also has extensive expertise in Organization & Operational Excellence and Lean Six Sigma. With certifications in BPM, APICS CSCP and as a Lean Six Sigma Green Belt, Leilei has been working in the petrochemical, intermediates, battery materials and digitalization (IT/OT) industries for over 15 years. She is characterized by excellent leadership and multitasking skills and supports our customers in optimizing cross-departmental processes, increasing process benefits and reducing costs.

Thorsten Cousin
Management consultant and trainer

Thorsten Cousin
Management consultant and trainer
Thorsten Cousin is a management consultant and trainer at BPM&O. He has many years of experience in process management and in the technical implementation of tools for process modeling. As a consultant, he has spent the last two years advising customers on the introduction and implementation of process management tools and their expansion into an integrated management system for a process management tool manufacturer. Prior to this, he supported a big-four auditing company in setting up internal process management and was also responsible for it in the last four years of his work there.

Minh Dang
Management consultant and trainer

Minh Dang
Management consultant and trainer
Minh Dang is a management consultant and trainer at BPM&O. He is passionate about designing and modeling processes to increase efficiency and quality and enjoys passing on this knowledge in workshops and seminars. With his background as a qualified medical manager and many years of self-employment as a financial consultant, he brings knowledge and experience from various industries to his consulting projects.

Susanne Habitz
Management consultant and trainer

Susanne Habitz
Management consultant and trainer
Susanne Habitz is a management consultant and trainer at BPM&O. She previously worked for an international consumer goods manufacturer in various areas of the supply chain over the last 12 years. She also completed a degree in business administration specializing in logistics. The focus of her work was supply planning in conjunction with external contract manufacturers and the supervision of launch and relaunch activities for a large global product portfolio. This was always combined with process analysis and optimization.

Dr. Justus Meier
Management consultant and trainer

Dr. Justus Meier
Management consultant and trainer
Dr. Justus Meier is a management consultant and trainer at BPM&O. He has many years of experience in the introduction and optimization of service management processes in the IT industry. In many projects he has realized customer and service orientation on the basis of processes in local teams as well as in global rollouts and has taken responsibility for the project results and the long-term after-effects of the process work. He focuses on organizational development in order to make process orientation a tangible experience for people and teams.

Kawan Metran
Management consultant and trainer

Kawan Metran
Management consultant and trainer
Kawan Metran is a management consultant and trainer at BPM&O. In addition to his extensive knowledge and experience in process management, he has already carried out numerous projects in the field of data-based process analysis (using process mining techniques). Previously, he worked as a consultant for various auditing companies. In the role of Process Architect, he supported the Business Process Management team in establishing a Quality Management System (QMS). In other projects, he supported clients in the design of business processes, in the analysis and concept development of IT processes and in requirements management. Kawan Metran has knowledge of various software in the field of business process management, including ARIS, ADONIS, Aeneis, Innovator and also has extensive experience in the management of process teams and process projects as well as in the preparation, implementation and follow-up of workshops.

Marcel Milse
Management consultant and trainer

Marcel Milse
Management consultant and trainer
Marcel Milse is a process management consultant and trainer at BPM&O. His motto: “Convenience is the enemy of progress”. Even when things get uncomfortable, Marcel likes to take things easy with his hands-on mentality. Always with structure and a certain eye for detail, without losing sight of the big picture. This can quickly result in a graphic that suddenly creates clarity. With his background as a mechanical engineer and his master’s degree in “Product Design and Process Development”, he has already provided structured and methodical support to many customers in introducing process orientation. Starting with initial concepts and ending with hands-on implementations.

Joshua Möller
Management consultant and trainer

Joshua Möller
Management consultant and trainer
Joshua Möller is a Junior Management Consultant at BPM&O. The economics graduate is passionate about designing processes to increase efficiency and quality. With fresh ideas and a keen eye for detail, he supports the implementation of process-oriented corporate management and thus promotes sustainable improvements in working methods. Before joining BPM&O, he gained valuable experience in auditing, particularly with a focus on start-ups and medium-sized companies, and brings this knowledge to bear in his consulting projects.

Stephan Müller
Management consultant and trainer

Stephan Müller
Management consultant and trainer
Stephan Müller is a management consultant and trainer at BPM&O. As a business graduate, certified presence trainer and Certified Business Process Professional (CBPP®), he is experienced in the management of international customer service processes, in projects for the implementation of information and business systems and in controlling the value chain. He is passionate about leveraging potential in corporations and SMEs through teamwork or by using suitable methods from process management and the LEAN method toolbox.

Jennifer Staudt
Management consultant and trainer

Jennifer Staudt
Management consultant and trainer
Jennifer Staudt is a management consultant and trainer at BPM&O and supports companies in their transformation to a process-oriented organization. Her heart beats for “Customer Experience Management” and “New Learning”. She enjoys bringing these topics together with process management, always focusing on the customer/employee and supporting organizations in the development of customer journeys or learning journeys. Before joining BPM&O, she had already gained extensive experience in a transformation project at a German airline.

Thomas Urbaniak
Management Consultant and Trainer, Community Manager BPM Club

Thomas Urbaniak
Management Consultant and Trainer, Community Manager BPM Club
Thomas Urbaniak is a management consultant and trainer at BPM&O. He has several years of experience in process development, process optimization, IT requirements management and change management. His areas of activity include various industries such as construction, automotive suppliers, automation technology, social services, the chemical industry, trade/e-commerce and the defense industry. As a project manager at previous companies, he was responsible for the introduction of an enterprise resource planning system and an SAP implementation, among other things. Thomas Urbaniak is a moderator and community manager in our process management community BPM-Club.
Sales and marketing
Our sales and marketing team combines creativity, strategic thinking, and sales expertise to strengthen our brand, reach the right target group, and build lasting customer relationships.

Cersten Gravelius
Sales Director

Cersten Gravelius
Sales Director
Cersten Gravelius is Sales Director at BPM&O. He has several years of experience in the field of process management and has already assisted many customers in selecting the right solution. His areas of activity are requirements management and the development of solutions, as well as the transfer into commercial concepts. Our clients value his professional expertise and empathy.

Hannah Loesser
Marketing Manager

Hannah Loesser
Marketing Manager
Hannah Loesser is the driving force behind BPM&O’s marketing strategies and campaigns. Her affinity for marketing developed during her studies in Ireland, where she graduated with an MSc International Marketing & Entrepreneurship. With her extensive experience in e-commerce and marketing, Hannah excels in customer communication and understands how to promote and position the BPM&O brand in the field of process-oriented business management.

Jasmin Arnold
Working student

Jasmin Arnold
Working student
Jasmin Arnold supports the BPM&O marketing team as a working student and contributes her knowledge from her studies in business administration with a focus on marketing at the University of Cologne. In addition, she has already gained practical experience in a management consultancy and in the field of customer service. She actively contributes to expanding BPM&O’s brand presence, addressing the target group and sustainably increasing the visibility of the brand.
Our management office
Our management office team ensures that our internal processes run smoothly and that our partners and customers are always given the best possible support.

Viktoria Milz
Assistant to the management

Viktoria Milz
Assistant to the management
Viktoria Milz, who studied fitness economics, is assistant to the management at BPM&O. She supports the team in a variety of ways, including invoicing and working at the BPM&O Academy, and ensures that internal processes run smoothly.

Sabrina Mohr
Assistant to the management

Sabrina Mohr
Assistant to the management
Sabrina Mohr is assistant to the management at BPM&O. She helps to ensure that work processes function smoothly and supports the team in a variety of ways.

Daniel Schnägelberger
IT

Daniel Schnägelberger
IT

Heike Schnägelberger
Accounting

Heike Schnägelberger
Accounting

Mary Sysavanh
Assistant to the management

Mary Sysavanh
Assistant to the management
Mary Sysavanh has more than ten years of experience as assistant to the management at BPM&O GmbH in Cologne. In this role, she contributes her extensive expertise in personnel and financial management and is responsible for the organization of the annual CPOs@BPM&O congress. In her previous career, she worked as a (post-)production assistant on various cinema documentaries and feature films.

Corinna Weimer
Academy Management

Corinna Weimer
Academy Management
Corinna Weimer is responsible for seminar management at the BPM&O Academy. As a technical buyer, the business administration graduate worked for a large trading group for many years. She gained experience in the further education sector at the market leader for specialist seminars and in-service training in business auditing in Cologne.

Would you also like to become part of our dynamic team?
We are always on the looking for new team members who share our passion for business processes and organisational development.