Das erwartet Sie:
Was ist Ihr konkreter Nutzen?
• Confidently apply operational process management – you will receive a concrete process model for improving your processes.
• Strengthen your change management skills – you will recognize resistance and even be able to turn it to your advantage.
• The Use of Artificial Intelligence - You'll gain insights into practical applications of AI in process management.
• Direct practical application – you can work on your own processes and receive feedback in a safe space.
• You will exchange ideas with other experts and strengthen your network.
• Optional TÜV certification – If you register accordingly, this seminar can be completed with an exam that, if successful, will certify you as an “Operational Process Manager”.
What content can you expect?
• Operational process management from A to Z – entire process management cycle from status check to sustainable control
• Systematic clarification of tasks – precisely define the goals and framework of the improvement initiative
• Analyze processes and derive goals – identify bottlenecks, set operational goals
• Develop target processes – model lean processes and check them for feasibility
• Plan and implement process execution – clearly establish roles, resources, and IT interfaces
• Measure processes – check target achievement with key performance indicators
• Accompany change – plan and communicate changes, deal with resistance
How is knowledge delivered? What methods are used?
• Keynote speeches with practical examples
• Case studies, group & individual exercises
• Collegial case consultation
• Live demos
• Visualisation techniques & customer examples from real OPM projects
What you can look forward to!
What learning environment is required or what should you bring?
You don’t need to bring anything with you! Optional: your company’s own process documentation, so you can start working on your own case straight away. The seminar facilities at all venues feature modern, well-equipped rooms.
What prerequisites should you have?
Some prior knowledge of the basic concepts and methods of process management is useful, but not essential. It would be particularly beneficial to have previously attended our “Process Management Basics” seminar or completed our e-learning of the same name.
This Seminar is part of Zertifikatsprogramm Operatives Prozessmanagement
This offering is relevant for …
For professionals and managers who want to make operational processes measurable and improve them in a sustainable way. Target groups could be:
Process owners
Organisational developers
Process management consultant
Process analysts
Process modeler
Business analyst
Process managers
Process controller
Process auditor
