Das erwartet Sie:
Was ist Ihr konkreter Nutzen?
• Confidently apply operational process management – you will receive a concrete process model for improving your processes.
• Strengthen your change management skills – you will recognize resistance and even be able to turn it to your advantage.
• The Use of Artificial Intelligence - You'll gain insights into practical applications of AI in process management.
• Direct practical application – you can work on your own processes and receive feedback in a safe space.
• You will exchange ideas with other experts and strengthen your network.
• Optional TÜV certification – If you register accordingly, this seminar can be completed with an exam that, if successful, will certify you as an “Operational Process Manager”.
What content can you expect?
• Operational process management from A to Z – entire process management cycle from status check to sustainable control
• Systematic clarification of tasks – precisely define the goals and framework of the improvement initiative
• Analyze processes and derive goals – identify bottlenecks, set operational goals
• Develop target processes – model lean processes and check them for feasibility
• Plan and implement process execution – clearly establish roles, resources, and IT interfaces
• Measure processes – check target achievement with key performance indicators
• Accompany change – plan and communicate changes, deal with resistance
How is knowledge delivered? What methods are used?
The preliminary e-learning courses provide basic knowledge in a flexible manner that can be accessed anywhere. In the three-day on-site training course, you will learn practical applications, through keynote speeches with practical examples, case studies and group and individual exercises. The seminar is supplemented by peer case consultations, live demonstrations and the use of proven visualisation techniques. In addition, customer examples from real OPM projects are incorporated to strengthen the practical transfer.
What you can look forward to!
What learning environment is required or what should you bring?
You will learn in an open, supportive learning environment with a strong practical focus.
For the e-learning courses, we recommend a stable internet connection and a quiet workspace.
What prerequisites should you have?
Basic knowledge of process management is helpful. A willingness to get actively involved and an interest in practical improvement approaches are ideal.
This Seminar is part of Zertifikatsprogramm Operatives Prozessmanagement
This offering is relevant for …
The seminar is addressed to specialists and managers who want to improve operational processes in a sustainable manner. Target groups could be:
Process owners
Organisational developers
Process management consultant
Process analysts
Process modeler
Business analyst
Process managers
Process controller
Process auditor
