E-Learning Merging customer journey and business processes

Learn compact, flexible, and practical

In this compact e-learning course, you will learn how to combine the customer perspective with internal company processes to ensure seamless implementation of customer orientation. You will also learn about important measurement methods that you can use to effectively evaluate the success of your customer orientation.

E-Learning Merging customer journey and business processes

Learn compact, flexible, and practical

What content can you expect?

Review of the fundamentals of process management and customer journey
Moments of truth
Connection between process map and customer journey map
Derivation of requirements for customer-centred target processes
Voice of the customer (VoC) and Net Promoter Score (NPS) as key measurement methods for determining customer orientation

What prerequisites should you have?

There are no special technical requirements for our e-learning courses beyond the usual standard equipment (headset, laptop, etc.).

This offering is relevant for …

The e-learning course is aimed at individuals who want to learn how to connect the customer journey with internal company processes in order to achieve seamless and efficient implementation of customer orientation and process optimisation. Target groups could include:

Business Analyst:innen Prozessverantwortliche:r Prozessmanager:innen Organisationsentwickler:in Prozesscontroller:in Prozessmanagement-Berater:innen (intern/extern) Prozessbeteiligte:r Projektleiter:innen Prozessauditor:in Prozessanalyst:innen Prozessmodellierer:innen