What content can you expect?
- Learn about different types of customer activities
- Understand customer emotions and expectations
- Touchpoints as central points of contact between customer and company –
- Anatomy of a customer journey
What prerequisites should you have?
There are no special technical requirements for our e-learning courses beyond the usual standard equipment (headset, laptop, etc.)
This offering is relevant for …
The e-learning course is aimed at individuals who want to learn how to identify and optimise specific activities and touchpoints along the customer journey in order to effectively shape the customer experience and drive it forward in their area of responsibility. Target group could be:
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