What content can you expect?
- Customer satisfaction and approaches to customer orientation
- Understanding customer needs
- Change of perspective: customer versus company perspective
- Phases and milestones of a customer journey
- Phases and milestones of a customer journey
- Presentation options and key questions for creating a customer journey
What prerequisites should you have?
There are no special technical requirements for our e-learning courses beyond the usual standard equipment (headset, laptop, etc.)
This offering is relevant for …
The e-learning course is aimed at individuals who want to gain an in-depth understanding of customer journey design and the shift in perspective in customer orientation in order to use this knowledge specifically to optimise customer experiences and processes in their area of responsibility. Target groups could include:
Business Analyst:innen
Prozessverantwortliche:r
Prozessmanager:innen
Organisationsentwickler:in
Prozesscontroller:in
Prozessmanagement-Berater:innen (intern/extern)
Prozessbeteiligte:r
Projektleiter:innen
Prozessauditor:in
Prozessanalyst:innen
Prozessmodellierer:innen
