Das erwartet Sie:
Was ist Ihr konkreter Nutzen?
• You will be able to define relevant process metrics in a targeted manner.
• You will know how to assess the effectiveness of measures.
• You will have learnt how to embed process management sustainably within your organisation.
• You will be able to apply methods and tools directly to your processes.
• You will exchange ideas with other experts and strengthen your network.
What content can you expect?
• Fundamentals of process control
• Overview of key performance indicator categories
• Criteria and methods for selecting suitable key performance indicators
• Methods for measuring process performance and process cost accounting
• Action-based management
• Data exchange formats for process control
• Integration into existing control routines
• Success factors and pitfalls in the introduction of process key performance indicators
How is knowledge delivered? What methods are used?
The seminar combines concise theoretical input with group work, reflection sessions and practical exercises. You will work with case studies and tools that you can apply directly within your own organisation.
What you can look forward to!
What learning environment is required or what should you bring?
You will learn in an open, supportive learning environment with a strong practical focus. For online courses,
we recommend a stable internet connection, a microphone, a camera and a quiet place to work.
What prerequisites should you have?
A basic understanding of process management is helpful. A willingness to get actively involved and an interest in practical approaches to improvement are ideal. Your organisation should already be collecting process data that can be used to manage processes via key performance indicators.
This offering is relevant for …
The seminar is aimed at specialists and managers who wish to manage and improve operational processes – with a clear focus on key performance indicators, effectiveness and sustainable implementation. Target groups could include:
Process owners
Organisational developers
Process management consultant
Process managers
Process controller
