Das erwartet Sie:
Was ist Ihr konkreter Nutzen?
• Practical knowledge: You will learn about specific tools and methods of operational process management and apply them directly.
• Targeted process management: You will learn how to manage processes in a way that is goal-, competence- and resource-oriented, and how to continuously improve them.
• Ensuring buy-in: You will be provided with methods to involve all those involved in the process and to foster long-term support within the organisation.
• Flexible learning format: The programme can be completed as face-to-face training, blended learning or entirely online – entirely according to your needs.
• Recognised qualification: You will receive a personal certificate from TÜV Rheinland upon completion.
• Everything from a single source: The examination fee is included in the package price – no additional costs when booking.
What content can you expect?
Process Management Basics
In this two-day seminar, you will develop a sound understanding of effective process management. You will learn how to view processes holistically and design them in a targeted manner. In doing so, you will combine structured thinking with operational implementation, from process mapping to the practical documentation of processes in a workshop.
Operational Process Management – Face-to-Face Seminar
In this five-day, practice-oriented seminar, you will make the transition from sporadic process thinking to systematic implementation: you will learn to analyse current workflows thoroughly, define verifiable process objectives, develop practical target processes and confidently overcome barriers to change.
The training bridges the gap between theory and practice – ensuring your process initiatives have an impact, staff are on board, and potential for improvement is identified.
Operational Process Management – Blended Learning
In this three-day, practice-oriented seminar, preceded by e-learning modules, you will make the transition from sporadic process thinking to systematic implementation: You will learn to analyse current workflows thoroughly, define verifiable process objectives, develop practical target processes and confidently overcome barriers to change.
The training bridges the gap between theory and practice, ensuring that your process initiatives deliver results, staff are on board, and areas for improvement are identified and implemented.
Certification exam for Operational Process Managers with a TÜV Rheinland-accredited qualification
By attending the seminar programme, you are eligible to sit the certification exam. This consists of 35 multiple-choice questions and lasts 60 minutes.
The exam fee is already included in the seminar fee.
All information regarding your certificate is summarised on Certipedia.
How is knowledge delivered? What methods are used?
• Keynote presentations with practical examples
• Case studies, group and individual exercises
• Peer-led case discussions
• Live demonstrations
• Visualisation techniques and client examples from real-life projects
What you can look forward to!
What learning environment is required or what should you bring?
You will learn in an open, supportive learning environment with a strong practical focus. For online courses, we recommend a stable internet connection, a microphone, a camera and a quiet place to work.
What prerequisites should you have?
A basic understanding of process management is helpful. A willingness to get actively involved and an interest in practical approaches to improvement are ideal.
This offering is relevant for …
The programme is aimed at people who not only understand process management but also want to play an active role in shaping it. They work with processes on a daily basis and wish to become more effective in doing so. The programme provides them with practical tools to achieve this, ranging from structured management and targeted improvement to embedding acceptance within day-to-day business operations. Target groups could include:
Process owners
Organisational developers
Process management consultant
Project manager
Process analysts
Process managers
Process participant
