Developing process models and process maps

Are your processes fully mapped in a process model?

A process model is a complete and structured model of processes that clearly defines the customer requirements for each process. The interaction of the processes in the provision of services, especially the interfaces at which they exchange input and output, can be recognized.  

The process model usually consists of different levels. The top level of the process model is represented by the process map. Company departments (e.g., IT, HR) often design their process maps, which are not integrated across the organization. However, you can only successfully address all key requirements with a consistent process model that is binding for everyone. It is therefore advantageous to develop process models and process maps together. 

Your added value from creating a process model and a process map

• Standardize your process model company wide.  

• Create transparency about key performance relationships along the processes, which is often not possible with a functional view.  

• Use the consistent process model as a basis for corporate management and organization.  

• Use the process model to ‘look at the processes’ and create a framework and orientation for employees.

• Use the process model as a basis for communication to talk about processes in a meaningful and outcome-oriented way.

Our offer for you 

There are two alternative approaches for the company-wide development of process models:  

• Top-down: Structured from above based on the corporate strategy  

• Bottom-up: Based on many improvement projects for subsequent integration into the processes  

Together, we structure the processes in your company considering the corporate strategy – consistently and end-to-end. We practically incorporate existing processes and information to develop a consistent level concept from the main process to the process activities, which are all clearly assigned to a process.