Quality management (QM) – an essential pillar for the success of every company
The international quality standard DIN ISO 9000 defines quality management as the ability of a product, system, or process to fulfill the requirements of customers and other stakeholders. In this context, the quality management system (QMS) plays a central role in ensuring the highest quality in all areas of the organization.
Definition and purpose of quality management
Quality management encompasses the holistic management of all aspects of an organization that directly or indirectly influence the quality of products, services, or processes. The main purpose of quality management is to achieve a product or service quality that consistently meets the requirements of both internal and external customers.
The quality management system (QMS)
A quality management system is a comprehensive set of coordinated specifications, tasks, organizational regulations, documents, tools, and measures. These elements serve to realize, maintain, and continuously improve efficient quality management. The QMS is an integral part of process management and systematically takes into account the performance requirements of the various processes within an organization.
Process-orientated approach according to DIN ISO 9001:2015
The revision of DIN ISO 9001:2015 reinforces the process-orientated approach to quality management. This standard promotes the development, realization, and improvement of the effectiveness of a QMS through a process-oriented design. The focus is on increasing customer satisfaction by consistently fulfilling customer requirements.
Benefits of an effective quality management system
The implementation and maintenance of an effective QMS offers numerous advantages:
- Increasing customer satisfaction: By consistently meeting or exceeding customer expectations.
- Improving operational efficiency: By minimizing errors and optimizing processes.
- Increasing competitiveness: By providing high-quality products and services.
- Meeting compliance requirements: By following relevant standards and laws.
- Promoting continuous improvement: By regularly reviewing and updating the system.
Our quality management consulting services
Quality management is more than just a requirement; it is an investment in the future of your organization. A well-established quality management system can not only increase efficiency and productivity but also strengthen the trust of your customers and sustainably improve your market position.
We would be happy to advise you on quality management with the help of process management in your company.
