Process Mining: Effective analysis and optimization of business processes
Efficiency audit of business processes: Do you have an overview?
Companies often believe that their business processes run optimally – everyone involved seems satisfied. But is this the case? A closer look often reveals that processes are not being carried out as originally planned. Customers could be using the process differently or departments could be developing their solutions.
Insights through process mining
Process mining offers a solution for understanding the actual execution of processes. This technology makes it possible to carry out in-depth analyses and check whether the processes correspond to the company’s goals in practice.
What is process mining?
Process mining uses transaction data recorded in log files during process execution to systematically analyze and evaluate business processes. This data provides information about the duration of individual activities, overall throughput times, and the specific paths that users take during the process.
Functionality and advantages of process mining:
By analyzing the collected data with specialized software, companies can:
- Objectively evaluate the performance of their processes.
- Recognize and eliminate process inefficiencies.
- Increase process transparency, leading to improved control and optimization.
- Increase customer satisfaction by making processes faster and more reliable, which in turn reduces the number of customer complaints.
Challenges of process mining:
For process mining to be used effectively, the processes to be analyzed must be recorded digitally and in a structured manner. Process mining cannot be used for manual processes. The technology also requires a clean database; poorly digitalized processes often lead to incorrect analyses.
Necessary prerequisites:
- The processes must be fully digitalized and documented.
- Large amounts of data are required to ensure meaningful analyses.
- The variability of the data should be high to cover all process participants.
Long-term integration and iteration:
Process mining should be viewed as an ongoing process. Through regular reviews and adjustments, the organization can react flexibly to changes and continuously improve processes.
BPM&O helps you to use the potential of process mining to understand, monitor, and optimize your business processes. Increase the efficiency of your processes and thus the satisfaction of your customers by using process mining as an integral part of your process management.
