Process analysis: Recognizing weak points and potential for improvement
Definition and importance of process analysis
Process analysis is a central component of operational process management and is used to identify weaknesses, opportunities for improvement, and causes of performance deviations between actual and target states in business processes. By continuously monitoring and analyzing process performance, companies can systematically improve their processes.
How process analysis works
Process analysis begins with the definition of clear process objectives, based on which the performance and efficiency of the processes are monitored. Using standardized analysis methods and defined procedures, deviations and their causes can be systematically identified. The measurement information obtained forms the basis for evaluating the recognized potential for improvement and deciding on its implementation.
Recognizing process problems: The iceberg effect
Many process problems are not immediately visible. Like an iceberg, most weaknesses are hidden beneath the surface:
- Visible problems include warranty claims, goodwill cases, rework, testing, and scrap.
- Hidden problems, which are often overlooked, include subsequent technical changes, long lead times, inefficient use of capital, loss of sales, late deliveries, inappropriate material orders, and loss of image.
Goals of the process analysis
Process analysis aims to recognize existing problems and develop targeted opportunities for improvement. This includes uncovering discrepancies in the time, value, quality, and quantity of processes and achieving targets in terms of efficiency, effectiveness, stability, and compliance.
Procedure for analyzing processes:
- Recording the need for analysis: Recording of ideas and specifications by managers and process participants.
- Examination of the need for analysis: Identification of specific need for improvement.
- Examination of improvement ideas: Assessment of the appropriateness of suggestions for improvement.
- Clarification of the assignment for the analysis: Definition of objectives, methods, and procedures.
- Identification of relevant processes: Assignment of processes in the process model.
- Root cause analysis: Analyzing the reasons for the need for improvement.
- Evaluation of benefits and costs: Estimation of the required and existing benefits and costs.
Methods of process analysis
Various standard methods are recommended, including:
- Deviation analysis: Identification of target deviations and improvement measures.
- Information flow analysis: Evaluation of information breaks and automation potential.
- Quantity analysis: Analysis of process load and frequency.
- Muda method (waste analysis): Identification of waste in the process.
- Cause-effect diagram (Ishikawa/fishbone): Qualitative identification of possible causes for problems.
- Time analysis: Analyzing the times between and for tasks to reduce throughput times.
With process analysis, companies can significantly improve their operational processes, reduce costs, and increase efficiency and customer focus. With the methods and procedures available in the BPM&O Toolbox, process analyses can be carried out effectively and in a targeted manner.
Would you like to analyse and improve processes in your company?
