Glossary
- Activity
- Activity-based costing (ABC)
- Application software
- Audit
- Automotive
- Balanced scorecard
- Basel II
- Benchmarking
- Bottleneck
- Bottleneck orientation
- Business Intelligence
- Business performance management (BPM)
- Business process
- Business process execution language (BPEL)
- Business process management
- Business process management system (BPMS)
- Business process model
- Business process modelling language (BPML)
- Business process modelling notation – BPMN
- Business process outsourcing (BPO)
- Business process reengineering (BPR)
- Business rules engine (BRE)
- Certification
- Change management
- Chief process officer (CPO)
- Continual improvement process (CIP)
- Continuous improvement process (CIP)
- Control flow
- Core competence
- Core process
- Corporate strategy
- Cost accounting
- Cost center
- Cost unit
- Customer journey mapping
- Customer relationship management (CRM)
- Data model
- Data warehouse (DW)
- Document management system (DMS)
- End-to-end
- Enterprise resource planning system (ERP)
- European Foundation for Quality Management (EFQM)
- Event
- Event-driven process chain (EPC)
- Information flow
- Just-in-time (JIT)
- Key figure
- Lagging indicator
- Leading indicator
- Main process
- Management process
- Management system
- Material flow
- Matrix organisation
- Notation
- Objectives and key results (OKR)
- Online analytical processing (OLAP)
- Operational process management (OPM)
- Order clarification
- Organisation chart
- Organisational development and change management
- Organisational handbook
- Organisational structure
- Organisational view
- Outsourcing
- Primary process
- Procedure model
- Process
- Process analysis
- Process automation
- Process control
- Process controlling
- Process costs
- Process description
- Process hierarchy
- Process instance
- Process KPIs
- Process management
- Process manager
- Process map
- Process mining
- Process model
- Process modelling
- Process object
- Process optimization (PO)
- Process organisation
- Process orientation
- Process outline
- Process owner
- Process performance management (PPM)
- Process principles
- Process quantities
- Process team
- Product life cycle
- Product lifecycle management (PLM)
- Production planning and control
- Project
- Project management system
- Quality
- Quality management (QM)
- Quality management guide
- Quality management system
- Quality objective
- Real time enterprise
- Reference model
- Return on investment (ROI)
- Risk management
- Robotic process automation (RPA)
- Roles in process management
- Sarbanes-oxley act (SOX)
- Secondary process
- Service
- Service level
- Service level agreement (SLA)
- Service process
- Service quantity-induced costs
- Service-oriented architecture
- Six Sigma
- Software (SW)
- Strategic process management (SPM)
- Success factor
- Supplier relationship management (SRM)
- Supply chain
- Supply chain management (SCM)
- Supply chain operations reference model (SCOR)
- System landscape
- Target process
- Taylorism
- Total quality qanagement (TQM)
- Value chain
- Value chain diagram (VCD)
- Value creation
- Workflow instance
- Workflow management system (WFMS)